Unify Blog
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Is this one of those tipping points where new trends come to the fore — having a significant and increasing impact on how we interact, work and play? Beyond the continuing impact of social, mobile and cloud, the horizon glitters with new opportunities (and perhaps threats) from artificial intelligence, bots (software and hardware), the internet of things (IoT) and more.

Be prepared. Listen to Unify’s Top Predictions for 2018 podcast with Unify’s experts Tim Bishop and Ross Sedgewick. Read more ›

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Posted in Collaboration, Millennials, New Way To Work, Unified Communications
5-lessons-in-customer-service

Apple’s recent controversy on the deliberate slowing down of its iPhones got me thinking on how even the most successful companies tend to falter when managing customer experience (CX). There are plenty of such horror stories out there. Some falter occasionally, many do it more frequently. The stated objectives for many of these companies point to an inherent flaw in their CX strategy. A number of them say they do it to drive sales, to ensure that they are in complete control of the experience, achieve higher net promoter score, innovate, grow organically…. the list goes on. It is interesting that every one of these objectives is about the company, and not the customer.

I am going to share here a few stories about good and bad CX management. For obvious reasons, I am not going to mention the names of many of these companies/organizations because the lessons they teach are more important than the companies themselves. Read more ›

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Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
WHAT’S NEXT: Our Predictions for 2018

Most. likely, we all think the phrase “inflection point” is now a tired and overused business cliché. However, we may well be at one of those defining tipping points where something new comes to the fore, having a significant and increasing impact on how we interact, work and play.

For several years, the central elements of Social, Mobile, and Cloud have played heavily into the mega-trends and inter-related parts that combine to influence our future. Those things have not gone away, but we do have another layer on the cake being set down now – we’ll label them as artificial intelligence/automation, bots (software and hardware), and the internet of things (IoT).

So without any further ado, here are our Top 9 Predictions for 2018 (in no particular order): Read more ›

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Posted in Collaboration, Engaged World, Millennials, Mobile Working, New Way To Work, Technology, Virtual Teams
Spectre and Meltdown Recommended Actions for Unify Products and Servers

Unify products operate as closed systems, where only approved software is active. This dramatically reduces the risk of the Spectre & Meltdown vulnerabilities to a low level where we can recommend that proactive patching of the operating systems, to mitigate risks associated with Spectre & Meltdown, is not necessary and not recommended at this point.

When Unify products are operating in a virtual environment, installing the CPU patches for the hypervisor (e.g. ESXi) is recommended. This will protect the Unify product from any malicious code that may be active on a separate virtual machine on the same host. Read more ›

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Posted in Products, Security, Unified Communications
Effective Digital Transformations for Government

We spend a lot of time discussing digital transformation at Atos. For the other half of the world, Public Sector, McKinsey has recently published some analysis that I think you’ll find interesting. This piece comes to us via Steve Cheng, a partner in McKinsey’s New York office.

“U.S. federal and state agencies face a formidable challenge: to deliver services of increasing quality and sophistication without extra resources. One way that agencies can improve outcomes for constituents is to integrate advanced technologies (such as artificial intelligence, automation, cloud, and natural-language processing) and management practices (such as agile software development, design thinking, and DevOps) through digital transformations. Read more ›

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Posted in Collaboration, Engaged World, New Way To Work, Public Sector, Team Working, Unified Communications

10 reasons defense organizations need a unified communications strategy

Modern defense organizations are an ecosystem, complex environments widely dispersed, a fusion of technology, equipment and personnel. The popular view presents technology at the most cutting-edge. Air, land and maritime platforms accomplishing incredible feats of performance to deliver precise effects. Critical to the almost science fiction-like capability of modern weapons technology and engineering systems are the layers and pipelines of the communications architectures.

These architectures act as a nervous system to disperse precious information. They flow vertically through command layers and horizontally from base depots and strategic headquarters to the warrior in the front-line; logistics and intelligence data, administrative instructions and operational orders. Information which if disrupted could have Catastropehic consequences for operational success.

Read more ›

Posted in Unified Communications