Unify Blog

New research finds that flexible work lifestyles are not an ‘all or nothing’ affair

At Unify, we have pioneered research and thought leadership that sheds light on the way we work, and in particular helps us understand the trends, elements and tools that contribute to productive and satisfying work lifestyles.

Remote, mobile and home-based working has been around for a while, but still there are nagging questions that remain to be answered about the ideal mix of traditional office vs. remote work. So, we set out to seek new answers and insights in our latest ‘The Way We Work 2.0’ research study, conducted recently by Unify.

Read more ›

Tagged with: , , ,
Posted in Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Team Working, Virtual Teams

Bits, bricks and behavior: I first heard about the “New Work triad” during a speech that Markus Albers, a consultant and influencer in this space, gave at the Factory. The Factory is one of an explosively growing number of coworking spaces and innovation communities here in Berlin, that are collectively hosting disruptive new businesses like SoundCloud or Tesla, established corporates and SMBs like Daimler or Triumph-Adler, and an eclectic mix of freelancers, startups, writers, public servants, and innovators.

Over the past years, contributors from our own Circuit product, marketing and sales teams have been using coworking spaces like the Factory, St. Oberholz, WeWork and others as our flexible offices, for internal workshops or customer meetings. As a result, we were able to get feedback on our product from a new audience, build relationships with potential new channel and media partners, explore new workplace settings with our customers, offer mentorship to startups, change the perception of Unify as a disruptive technology provider, and generally keep the pulse on innovation.

I want to share our thinking and insights on why we‘re coworking with Circuit team collaboration on a higher level, and how bits, bricks, and behavior need to come together for a successful digital workplace strategy. Read more ›

Tagged with: , , , , , , , , ,
Posted in Circuit, Collaboration, Engaged World, Millennials, Mobile Working, New Way To Work, Products, Team Working, Virtual Teams
Can fewer meetings lead to better collaboration?

Three new ways to foster collaboration without more meetings.

A colleague shared a recent study with me. It said that most employees feel that many meetings they attend are unnecessary and/or unproductive (what a surprise). But it got me thinking, since working remotely and participating in more and more virtual teams, I seem to have noticeably fewer scheduled meetings and conference calls to attend. At face value, this seemed counter-intuitive. Yet I have never felt more connected in terms of working collaboratively with my colleagues across many extended teams.

You could argue that the central point and purpose of “meetings” in the general sense is to foster communication and collaboration. So how could this sense of change be explained? How can distributed teams stay connected and on-track without all those scheduled meetings to hold things together? Read more ›

Tagged with: , , ,
Posted in Circuit, Collaboration, Engaged World, New Way To Work, Team Working, Unified Communications

Is this one of those tipping points where new trends come to the fore — having a significant and increasing impact on how we interact, work and play? Beyond the continuing impact of social, mobile and cloud, the horizon glitters with new opportunities (and perhaps threats) from artificial intelligence, bots (software and hardware), the internet of things (IoT) and more.

Be prepared. Listen to Unify’s Top Predictions for 2018 podcast with Unify’s experts Tim Bishop and Ross Sedgewick. Read more ›

Tagged with: , , , , ,
Posted in Collaboration, Millennials, New Way To Work, Unified Communications

Apple’s recent controversy on the deliberate slowing down of its iPhones got me thinking on how even the most successful companies tend to falter when managing customer experience (CX). There are plenty of such horror stories out there. Some falter occasionally, many do it more frequently. The stated objectives for many of these companies point to an inherent flaw in their CX strategy. A number of them say they do it to drive sales, to ensure that they are in complete control of the experience, achieve higher net promoter score, innovate, grow organically…. the list goes on. It is interesting that every one of these objectives is about the company, and not the customer.

I am going to share here a few stories about good and bad CX management. For obvious reasons, I am not going to mention the names of many of these companies/organizations because the lessons they teach are more important than the companies themselves. Read more ›

Tagged with: , , , ,
Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
WHAT’S NEXT: Our Predictions for 2018

Most. likely, we all think the phrase “inflection point” is now a tired and overused business cliché. However, we may well be at one of those defining tipping points where something new comes to the fore, having a significant and increasing impact on how we interact, work and play.

For several years, the central elements of Social, Mobile, and Cloud have played heavily into the mega-trends and inter-related parts that combine to influence our future. Those things have not gone away, but we do have another layer on the cake being set down now – we’ll label them as artificial intelligence/automation, bots (software and hardware), and the internet of things (IoT).

So without any further ado, here are our Top 9 Predictions for 2018 (in no particular order): Read more ›

Tagged with: , , , , ,
Posted in Collaboration, Engaged World, Millennials, Mobile Working, New Way To Work, Technology, Virtual Teams