Unify Blog

By Lori Reeder, Unify VP, Sales Performance.

This year was like none other for the Unify Partner conference. UPC was more accessible than ever with live streaming of five sessions. Thomas Veit said it best, “It is not business as usual anymore.” Our partners and their customers are on different paths but Unify is there to help each of them with their journey.


We kicked off the event with futurist, Nicklas Bergman who spoke about the challenges and opportunities in technology. He also hosted a workshop on how to Navigate the Tech Storm in a later session. We honored several partners with Unify awards. Jan Hickisch announced the launch of OpenScape Cloud. By the way, if you missed the live feed, check out the video here. Heidi Ganser-Muhs hosted an enablement workshop ensuring partners are prepared to sell OS Cloud as soon as available. Furthermore, Partners enjoyed networking with Unify executives and getting hands interaction with Unify solutions via our fully equipped demo pods.

Trevor Connell closed out the event with a commitment to our partners; if they keep talking to us, we will keep listening. He assured partners we will step up to the challenges they provide us but we expect them to step up to our challenges as well. Together we will be successful; Trevor reminded the audience to “Be bold, choose your next move and let’s advance together.”

Don’t forget to congratulate the following Unify Award Winners:

• Partner of Year – StepLogic – Russia

• Disti of Year is – Telenet – Spain

• Above & Beyond, for the partner exhibiting exceptional dedication, passion and expertise – Swisscom – Switzerland

• Rising Star – Telvoyant – US

• Innovation, for creativity and thinking out of the box to deliver to the customer – PFH – Ireland

And of course a big shout out to our sponsors:

• ASC Technologies AG

• Media5 Corporation

• Ptm-Akademie GmbH

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Posted in Engaged World, Events, Technology, Unified Communications, UnifyNow, Video

By James Emm, Director of strategic partnerships at Oak Innovation.

With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry.

The concept of call reporting may be nothing new, but today’s forward-thinking systems are a long way from the mere billing and call monitoring tools of yesteryear.

Harnessing the latest technology for the often fast-paced and reactive contact centre environment, the best reporting solutions bring greater insight into what’s happening on the floor right now, give you better control over agent and call activity, and deliver more detailed and accurate reports on demand.

The result? More informed and engaged contact centre management and teams, whether your focus is sales or service.

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Posted in Contact Center, Customer Service, New Way To Work, Unified Communications

Johnny, tell them what they’ve won!

One of the challenges for executives managing at-home workers is the difficulty of inspecting productivity. How do we know we are getting our money’s worth out of people we can’t see? I would say the same thing about an executive who sits behind in an office behind a closed door ten hours a day, but that’s a topic for my exit interview.

While the executives have the concern, it is the worker who should be sensitive to the visibility issue. It’s fairly easy to alleviate any doubt and improve your internal profile.

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Posted in Collaboration, Mobile Working, Team Working, Unified Communications, Virtual Teams

By Paul Bender, Global Public Sector Marketing

Where to start
Many federal agencies are now looking at home working to save money, ensure continuity of operations during regional and national emergencies, and to provide a more citizen-friendly extended hours service. While this raises undoubted technical and operational considerations – not least the adoption of new approaches to training and evaluation – Office of Personnel Management (OPM) data certainly points to the improved performance and greater productivity of teleworkers.

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Posted in Collaboration, Engaged World, Mobile Working, New Way To Work, Public Sector, Team Working, Virtual Teams

For 170 years we’ve been a leading light in driving forward the way businesses and people communicate. Today I’m excited to introduce to you the next step forward in communications and team collaboration. Combining the carrier grade power of OpenScape Voice and our leading edge collaboration app Circuit into a brand new solution for businesses of any size.

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Posted in Unified Communications

We have statistics, so it must be real

According to the Bureau of Labor statistics, telecommuting has increased 103% since 2005, and in 2016 twenty-three percent of employees did some percentage of their work from home, with 3.3 million of us working from home full-time. This tells us that while the trend is aggressively moving toward at-home work, the bulk of employees are still on job sites and offices. So if the at home worker is to be successful, it follows that the more they can assimilate with their traditionally dispatched colleagues and customers who are largely location-based, the better.

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Posted in Mobile Working, New Way To Work, Team Working, Unified Communications, Virtual Teams