Unify Blog
Effective Digital Transformations for Government

We spend a lot of time discussing digital transformation at Atos. For the other half of the world, Public Sector, McKinsey has recently published some analysis that I think you’ll find interesting. This piece comes to us via Steve Cheng, a partner in McKinsey’s New York office.

“U.S. federal and state agencies face a formidable challenge: to deliver services of increasing quality and sophistication without extra resources. One way that agencies can improve outcomes for constituents is to integrate advanced technologies (such as artificial intelligence, automation, cloud, and natural-language processing) and management practices (such as agile software development, design thinking, and DevOps) through digital transformations.

Digital transformations have produced “stacked wins” at some agencies: significant improvements in customer experience, employee engagement and mission fulfillment, at lower operating costs.

At other agencies, though, digitization efforts have fallen short of expectations. McKinsey research indicates that U.S. government entities trail organizations in other sectors in adopting digital technologies and approaches. We see several reasons for this. Bureaucratic software-development approaches often cause agencies to spend more time adhering to processes (for example, documentation, meetings, and approvals) than creating digital features. IT budgets have remained flat, and most of the money goes into maintaining legacy systems. Agencies miss opportunities to improve customer experiences because their departments focus on singular customer interactions. Finally, assembling digital talent in a government context is persistently difficult. Read more ›

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Posted in Collaboration, Engaged World, New Way To Work, Public Sector, Team Working, Unified Communications

Letters from the Home Office Volume 14

When I was a little kid I thought the theory of relativity meant how time seems to move slower or faster relative to how interested you were in what you were doing. When you’re in a boring class, time moves slowly, but time moves fast when you’re on vacation.

This is similar to what Dr. Steve Taylor refers to as the Perceptual Theory of Time in his book Making Time. So, how about the fact that I thought of something when I was 7 that a Ph.D. thought of when he was in his thirties? Pretty impressive, huh? Then again, I also thought I could breathe underwater if I wore goggles so believe me, I won’t get too carried away. Read more ›

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Posted in Collaboration, Engaged World, New Way To Work, Unified Communications
Unify Your Communications To Keep Up With Your People

Our New Way to Work research has shown that employees value flexible work terms (‘anywhere working’, flexible hours) more highly than a double-digit percentage pay raise. It shouldn’t surprise anyone then that flexibility is also the name of the game in the world of IT systems deployment.

Imagine you are an IT manager (or maybe you are an IT manager) – just when you get your premise-based applications humming along nicely, the vendor you work with is pushing “OK now, everyone and everything move to our public cloud”. That might be convenient for the vendor, but for the enterprise customer this leads to disruption, stranded investments and broken integrations. Additionally, a lack of flexibility in the migration approach really does not serve the customer’s interests in terms of deploying in the way that works for them. Read more ›

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Posted in New Way To Work, Products, Technology
If you do it right the first time, you don’t have to do it again, you can just keep making it better

The unbroken line. The strengthening of applications through continuous improvement. The results of this careful planning can be seen in the intuitive and incremental learning required to access new capabilities. Sure, technology seems to be about disruption these days, but is it? Don’t businesses operate best through a continuous thread of improvements versus lurching from one promised brass ring to another?

Within the business communications world, today’s quick technology turns are laying bare deficiencies in vendor planning. Instead of the unbroken line, leading vendors are pulling their customers through a zigzagging maze of forklifts, bolt-ons and acquisitions as they breathlessly try to remain on top. This breakneck pace is exposing the weak underpinnings of their core strategies.

One acquisitive vendor has steadfastly believed in buying their way out of harm’s way when gaps appear. Another collects market share and overlapping portfolios in the hopes something will stick. And a third believes scattering overlapping capabilities throughout their vast portfolio creates adhesion and value between its product suites – instead of the confusion and gaps this strategy actually delivers. Read more ›

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Posted in Unified Communications
Circuit -Mobile

Hi, I am Subha. I currently work at Unify leading our Voice of the Customer/Partner programs. I am a user of Circuit, every hour of every day.
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Posted in Circuit, Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Products, Team Working, Unified Communications, Virtual Teams
Transformers – robots in disguise

I was asked to do a blog for Unify about transforming your infrastructure to modern collaboration, I was thinking how best to do this, when I thought about it I thought use myself as a good example. I think I have always been transforming how I work, where I work and the tools I use. I remember my first job in the 90’s at a now disappeared large UK company – GEC (General Electric Company). GEC was one of those monoliths of UK industry where the job for life was invented.

When I arrived on my first day I was sat down at a green terminal screen and told I would be sharing my analogue telephone with someone else. This was my first introduction to ‘digital workplace’ but it was mainly an analogue workplace – with a text based screen. Having come from University which had pretty decent computing equipment this was a real step backward, maybe this is how new employees coming into businesses now feel, they expect social media type, work anywhere capabilities, but are handed a PC login and told to use email and that something called the intranet has all the information they need. Read more ›

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Posted in Circuit, Engaged World, Millennials, Mobile Working, New Way To Work, Products, Team Working, Unified Communications, Virtual Teams